FAQ

Frequently Asked Questions

Have a question about a particular product topic? This is a good place to start. Select a question category from the list below. If you don’t find the answer here, feel free to contact customer service at 800-874-0008.

SELECT A QUESTION CATEGORY BELOW

Product Care

Can I wash my fabric drawers?

Yes, your fabric drawers can be surface washed. We recommend using a damp cloth and a non-abrasive cleaner.

How do I clean my wire shelves and remove labels or store stickers from my shelving?

We recommend using Goo Gone® to clean wire shelves and remove product label stickers from your wire shelving. You can easily find this product in your local hardware store.

Is my laminate unit waterproof?

No, laminate products are not waterproof.

What should I use to clean my laminate product?

To clean laminate products, use a damp cloth and non-abrasive cleaner. Avoid using hard chemical cleaners. They may damage the product finish over time.

Is ClosetMaid’s wire shelving made of steel or aluminum?

All ClosetMaid shelving is constructed with zinc coated steel.

What are ClosetMaid laminate/wood products made of?

Most of our products are made from a combination of Engineered Woods—a mixture of high quality, hard and soft wood materials which generally come from the surplus of the original lumber processing. Commonly referred to as MDF (Medium Density Fiberboard) and Composite Wood, these materials are wood fibers bonded together with a synthetic resin in a process that combines high heat and pressure to make a very stable, environmentally friendly product. The result is dense, strong panels of fiberboard and/or particleboard (composite wood) which are then laminated with durable, attractive finishes. These materials are then further manufactured into furniture components in a precision, state-of-the-art manufacturing facility. Components are inspected and packaged with high quality, European hardware that has been designed to make home assembly quick and easy.

Product Parts

How can I order additional parts for my unit?

Our Customer Service team can help you find what you need. Please give us a call at 800-874-0008 Monday through Friday between 9:00 am and 6:00 pm Eastern Standard Time. Be sure to have your instruction sheet available for reference when you call.

Can you send me replacement parts even if I purchased the organizer at a goodwill store?

Yes, although it is important to note that this voids our product warranty. If the unit you purchased is an active item with no available inventory, we may be able to send replacement parts. Please contact us at 800-874-0008. Proof of purchase may be requested on a case by case basis.

How do I request replacements for missing or broken part(s)?

We will gladly replace any parts that are missing or broken. To promptly process your request for replacements, please send an email to: closetmaidchatteam@emerson.com, and provide the following information:

  • Your complete name, mailing address and phone number
  • Where and when you purchased the merchandise
  • Reason for replacement (i.e. missing or damaged)
  • Item Number and/or Model Code (typically located at the upper right hand portion of the instruction sheet.)
  • Part that needs to be replaced and its quantity (Use instruction sheet for reference.)
  • Color of organizer, if relevant (white, chocolate, dark cherry, espresso)

Please allow 5 to 10 days for delivery. We recommend that you keep your receipts and box/packaging and do not dispose of any damaged parts or products while your request is being processed.

Product Shipping

When will I receive my order?

Please allow 5 to 10 business days for delivery.

How much is the shipping cost?

Shipping depends on the weight of your order and the destination of the freight.

What is the standard shipping timeframe for a replacement?

It normally takes 5 to 10 business days to receive a replacement.

Retail Locations

Where can I find your products in my area?

To locate your nearest area retailer, click here.

Can I purchase products directly from ClosetMaid?

Yes. Products may be purchased directly in our online Shopping Center.

Do you have a special order program outside the US?

No, the special order program is only available in the US.

Product Assembly

How long is the assembly process?

Assembly times will vary depending on product and individual skill.

Where can I have my storage area professionally designed?

For a minimal fee, our Professional Design Service will provide you with two design variations for a single storage space that includes: line art drawings, color renderings, parts lists and a where to buy option. To access Professional Design Service now, click here. You may also have your storage area professionally designed and installed by a ClosetMaid Authorized Dealer.

Can I install my ClosetMaid product into metal studs?

We do not recommend installing a product into metal studs. Most metal studs are very thin and a screw will likely strip and come out of the stud. Instead, use toggle bolts to secure your product directly into drywall.

Do you offer home assembly?

While the majority of our products are intended for the do-it-yourselfer, our MasterSuite line is expertly designed and installed by professionals. If you would like to have your storage area professionally designed and installed, refer to our Professional Installer/Dealer section. We’ll help you locate a nearby ClosetMaid Authorized Dealer to set up a free in-home consultation.

What is the best way to assemble my unit?

Please follow the instructions provided with your new product. Instruction sheets, step-by-step videos and how-to guides are all also available under the Install tab. For additional assistance, feel free to call our Customer Service team at 800-874-0008, Monday through Friday between 9:00 am and 6:00 pm Eastern Standard Time.

What tools will be required for assembly?

Each product varies. Specific tool requirements are available on the instruction sheet provided with your product. We also provide online instruction sheets and a list of commonly used tools and materials in our handy checklists.

Can my storage unit be assembled with power tools?

Yes. We recommend starting power tools on low to avoid damaging your product during assembly.

May I leave the backer off my unit?

No, the backer adds tremendous stability to the unit and is also used to square the unit up.

What size drill bit should I use?

Anchors use 1/4" drill bits. Toggle bolts use 5/16". This information can be found on the instruction sheet provided with your product. For your convenience, instruction sheets are also available on this website.

How do I have my wire shelving custom cut?

If you purchased your wire shelving at a local home center, a store associate can help you cut it to any length you need. Simply bring your shelving and the exact measurements to the store aisle and ask for assistance.

Assembly Troubleshooting

Can corner unit kits be used with the ShelfTrack system?

No, corner shelves will not work with ShelfTrack. The corner shelf kits are only intended for standard installations of Shelf and Rod or SuperSlide shelving.

My shelving is coming out of the back wall clips. How do I keep my shelving from falling?

First, ensure all installation specifications have been met. You can review the installation instructions for your mounting system in Install Instructions. If the shelves are properly installed, you may want to try installing down clips. If this method does not work, we suggest using metal shelf clips which must be installed into the studs.

How can I remove clips/anchors that hold the wire shelves to the wall?

To remove clips from a wall, use a flat head screwdriver to pry out the pins. Then use pliers to pull them out. You can use the same method to remove plastic anchors from the wall.

Is there a shelf smaller than the 12" deep for the ShelfTrack system?

We do not have 9" deep shelves available for the ShelfTrack system. Our 9" deep shelves require standard installation using wall clips and brackets.

Can the Runner frame set baskets be stacked?

Yes. However, we do not recommend stacking more than two units on top of each other. Put the top basket runner set completely together first. Follow the same installation instructions for the bottom basket runner, except do not assemble the top cross bars and L connectors. This will enable you to stack the top unit on the bottom unit.

How can I be sure the cams are locked properly?

Before inserting the camposts into the camlock, make sure that the arrow on both camposts is pointing towards the drawer front. Then, insert both right and left campost into camlock. Secure campost into camlock using a screw driver by turning the camlock clockwise, to at least a 360- degree turn.

Can I add wheels to my unit?

We do not recommend adding wheels unless specified as an add-on option or included with your product. Modifying a product can void the products warranty and may cause a potential safety hazard.

Why doesn’t the backer match the color of my unit?

The backer may be folded in half or you may require a replacement backer in the appropriate color. To request a replacement, please contact our Customer Service team at 800-874-0008.

How far down on the wall does the support bracket come?

The bracket will be approximately 13" from top of wall clip to bottom of bracket. From the pin in the wall to the pin in the support it is approximately 12 1/4". Review your instruction sheets or go to the Install section of this website and browse through How To Guides.

Can I adjust the gap in between my storage unit doors?

Yes. The doors may be adjusted for most units.

Can I customize my laminate products?

Our products allow you to custom design your storage area. We do not recommend that you customize the actual product or deviate from the instructions included with each product.

Can the laminate products be moved or disassembled?

Yes. Two people may be required to lift and carry a unit to its new location. It is very important to never drag or scoot the furniture (especially on carpet). Dissembling the product is also possible, but it may damage the unit in the process.

Can a support pole be used with Total Slide?

Yes, a support pole can be used. It should be installed through the shelf behind the second rod.

The supports will not hold, and I have the deck wire between the slots. What can I do?

Make sure the support is located on the top deck wire and not on the bottom wire.

Does the shoe shelf rest on the support pole?

No, it is only supported by the shoe shelf support.

What should the standard gap be in between unit doors?

The standard gap is 1/8" to 1/4" gap.

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Get Ideas

Have another room you'd like to organize? Use our Get Ideas photo gallery to inspire your next project.